Shipping Costs
Shipping fees are calculated based on your order total. For orders below $69.99, a shipping fee of $5.99 applies. Orders totaling $69.99 and above qualify for free shipping via DHL Express.
Processing & Delivery Times
We process orders within 1-2 working days, with a cutoff time of 5:00 PM (MST) from Monday to Friday; orders placed after this time will be processed the following Monday, excluding holidays. With our efficient processing and shipping times of 2-5 working days, you can expect delivery in about 3-7 working days overall—varying by location and shipping method chosen.
Address Confirmation
Please ensure that your delivery information is accurate when placing an order as it cannot be modified once the item is dispatched.
Service Coverage
Our distribution network proudly serves customers across the United States to guarantee swift delivery services exclusively within domestic regions without offering international shipments currently.
Tax Policy
All applicable sales tax expenses are absorbed by us—the merchant.
Customer Service
For any queries or assistance needed regarding shipment or deliveries, reach out to our customer support team. If an order exceeds a processing period of more than 10 working days without dispatch, customers have the option for reshipment or a compensatory $5 coupon. Should there be no receipt confirmation of packages after 60 calendar days from dispatch, we offer full refunds along with options for package reshipment or another compensatory $5 coupon.
Lost Packages
In cases where packages are lost during transit, we cannot assume responsibility; however, do contact us with your order number so we may assist you in making claims with the courier service involved.
For further questions regarding our policies:
Contact Customer Service at +(1)(508) 492-8141.
